rhoda_rants: (holtzmann)
[personal profile] rhoda_rants
Library Patron: I need to print this thing!

Me: Okay, we can do that! It's [price] per page, do you have any money on your library card, or do you need to add some?

LP: Uhhhhhhhhh....

Me: Let's start over: How many pages do you need?

LP: Uhhhhhhhhh....

Me: Y'know what, let's walk over to this computer together and get you started.

[some minutes later]

LP: I typed in my email and it gave me this error message!

Me: Ah. See, this is the search bar for the library catalog. Not for the internet. To get to your email, you need to type in the address bar *points* here.

LP: Ooooooooh.

[some minutes later]

LP: I can't remember my password!

Me: For your account?

LP: No, for my email! When I do email on my phone it's just there and I never need a password. My son/daughter/nephew/neighbor's kid set it up for me!

Me: Okay. There's usually a "Forgot my password" link on the login page. *looks* There it is! Click on that and it'll pull up a security question or send a code to your phone or something.

[some minutes later]

LP: But where is it? Where's the thing I need to print?

Me: *trying not to faint at the 1,000+ unread emails in the inbox* Well, do you know who it's from?

LP: *tells me who it's from*

Me: *scanning similar-looking names with attachments on* Okay, is it this one? This one? What about this one?

[some minutes later]

LP: Hey, why does it say I owe money? I don't owe money--I returned those books last week!

Me: No no, that's the amount of money you just added for printing. It's not a fine, I promise. If you did have a fine that would be *points* here.

LP: Ooooooooh.

[some minutes later]

LP: Yay, the thing I needed to print! Thank you so much for all your help!

Me: You are so welcome--have a great day!

LP: You too! *logs off the network somehow instead of logging out of account so I need to restart the computer*

Repeat at least 3x daily. I do love my job, but it requires....patience.
From:
Anonymous( )Anonymous This account has disabled anonymous posting.
OpenID( )OpenID You can comment on this post while signed in with an account from many other sites, once you have confirmed your email address. Sign in using OpenID.
User
Account name:
Password:
If you don't have an account you can create one now.
Subject:
HTML doesn't work in the subject.

Message:

 
Notice: This account is set to log the IP addresses of everyone who comments.
Links will be displayed as unclickable URLs to help prevent spam.

Profile

rhoda_rants: (Default)
rhoda_rants

July 2017

S M T W T F S
      1
23456 78
91011 121314 15
161718 19202122
23242526272829
3031     

Most Popular Tags

Style Credit

Expand Cut Tags

No cut tags
Page generated Jul. 21st, 2017 02:32 pm
Powered by Dreamwidth Studios