rhoda_rants: (holtzmann)
[personal profile] rhoda_rants
Library Patron: I need to print this thing!

Me: Okay, we can do that! It's [price] per page, do you have any money on your library card, or do you need to add some?

LP: Uhhhhhhhhh....

Me: Let's start over: How many pages do you need?

LP: Uhhhhhhhhh....

Me: Y'know what, let's walk over to this computer together and get you started.

[some minutes later]

LP: I typed in my email and it gave me this error message!

Me: Ah. See, this is the search bar for the library catalog. Not for the internet. To get to your email, you need to type in the address bar *points* here.

LP: Ooooooooh.

[some minutes later]

LP: I can't remember my password!

Me: For your account?

LP: No, for my email! When I do email on my phone it's just there and I never need a password. My son/daughter/nephew/neighbor's kid set it up for me!

Me: Okay. There's usually a "Forgot my password" link on the login page. *looks* There it is! Click on that and it'll pull up a security question or send a code to your phone or something.

[some minutes later]

LP: But where is it? Where's the thing I need to print?

Me: *trying not to faint at the 1,000+ unread emails in the inbox* Well, do you know who it's from?

LP: *tells me who it's from*

Me: *scanning similar-looking names with attachments on* Okay, is it this one? This one? What about this one?

[some minutes later]

LP: Hey, why does it say I owe money? I don't owe money--I returned those books last week!

Me: No no, that's the amount of money you just added for printing. It's not a fine, I promise. If you did have a fine that would be *points* here.

LP: Ooooooooh.

[some minutes later]

LP: Yay, the thing I needed to print! Thank you so much for all your help!

Me: You are so welcome--have a great day!

LP: You too! *logs off the network somehow instead of logging out of account so I need to restart the computer*

Repeat at least 3x daily. I do love my job, but it requires....patience.

Date: 2017-06-26 02:01 pm (UTC)
angelofthenorth: Sooffocles with me in background (Default)
From: [personal profile] angelofthenorth
Thank you for the laugh, I needed that :)

Date: 2017-06-26 05:34 pm (UTC)
xerinmichellex: (film: Jane Eyre)
From: [personal profile] xerinmichellex
Oh, man, this is like trying to help my mom whenever she needs to use Word. I don't know how many times I've suggested that she takes a basic computer class.

Date: 2017-06-26 11:00 pm (UTC)
synkkaenkeli: (Default)
From: [personal profile] synkkaenkeli
*pulls hair out just reading it*

Date: 2017-06-28 12:08 am (UTC)
orangerful: (Default)
From: [personal profile] orangerful
I feel your pain lol. I had a woman last week who knew nothing. She was a daycare provider and needed to log into the state site to get paperwork but she didn't know the name of the site, her log in, her email...it was painful. I had to go in the back afterwards and just put my head down on my desk lol. I feel like this must be how the missionaries in ancient Scotland must have felt trying to explain writing to the Picts - I could not even begin to get the concepts across to her.

Date: 2017-06-28 04:45 am (UTC)
star_healer: (Default)
From: [personal profile] star_healer
.... a LOT of patience!

Date: 2017-07-04 05:50 am (UTC)
gothrockrulz: (Default)
From: [personal profile] gothrockrulz
Heh, that definitely is a trip. Particularly with the older generation. Some have a surprising grasp of technology (FaceBook especially), and some just don't.

Date: 2017-07-05 11:55 pm (UTC)
gothrockrulz: (Default)
From: [personal profile] gothrockrulz
Exactly, you put it in words when I couldn't! That and iPads/tablets (those confuse me utterly).

Date: 2017-07-07 06:35 pm (UTC)
gothrockrulz: (Default)
From: [personal profile] gothrockrulz
LOL, that does sound funky, but heh, it does seem to be a practical skill set.

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